Everstream Completes Acquisition of Rocket Fiber – FAQs
Everstream has completed its purchase of Rocket Fiber.
Rocket Fiber will continue to serve residential customers in Detroit with fast, friendly, local home fiber internet service while Detroit businesses will join Everstream’s Business-Only Fiber Network.
This acquisition provides Everstream coverage in all major Michigan markets and rounds out an expansive fiber footprint in greater Detroit.
You can count on Everstream and Rocket Fiber to continue delivering high-speed fiber connectivity with dedicated team members providing an unrivaled commitment to support.
To learn more, read the news release here.
FAQs About This News
For Home Internet Clients
How does this news affect my home internet services?
Your home fiber internet services will now be provided under the Snip Internet brand as of 7/8/2020. No action is required on your part and no changes are needed to your home internet equipment or network connections.
Will there be any changes to the amount of my bill or how I pay it?
There will be no changes to your monthly invoice or payment process.
How should I reach out for support in the event there is an issue with my home internet?
If you need support, please continue to call us at 844.847.6253, email firstname.lastname@example.org or connect via live chat at rocketfiber.com for the same high-quality service you’ve come to expect.
For Southeast Michigan Businesses
Will there be changes to my business network services?
Your business network services will continue without disruption. No action is required on your part and your services will remain the same.
What is different about Everstream?
As the Business-Only Fiber Network, Everstream takes a different approach to serving customers through our “Do What You Say You Will Do” approach. We understand that the requirements of business are critical, and partner with customers to deliver enterprise-grade fiber networks that meet the highest standards and customer expectations.
Can my business leverage the Everstream network?
Business customers now have access to Everstream’s more than 13,000-route-mile fiber footprint. With the acquisition of Rocket Fiber, Everstream has coverage in all major Michigan markets, including an expansive fiber footprint in greater Detroit. The purchase is part of Everstream’s strategy to provide reliable, high-bandwidth connectivity to enterprises in Michigan and throughout the Midwest.
What changes will I see on my invoice?
In May, your monthly invoice will be updated with Everstream’s logo and branding. In the coming months, Everstream plans to adjust invoices to reflect calendar billing on the first of every month. Until then, you will continue to be billed by Everstream as you were via Rocket Fiber.
How do I reach out, should I need support with my business network services?
In the event that you need customer support, please continue to call the 24/7 Detroit Network Operations Center at 844.847.6253. When prompted, press 1 for Technical Support. Then, press 1 again for Business Services. A NOC team member will serve as your single point of contact and work to resolve your concern.