How to restart my router
Power cycle both your black router and your little white box on the wall if applicable (we call this your ONT). To power cycle these, you are going to unplug both devices from your power strip for at least 60 seconds before plugging them back in.
Once you plug them back in, it will take 3-5 minutes for both devices to fully turn back on.
After the 3-5 minutes, please try to reconnect to the internet.
If you still can’t connect to the internet, contact support at (844)847-6253.